Website
Distributors and Agencies
Customization
Design
Samples
Pricing and Orders
Production and Delivery Times
Shipping and Logistics
Payments and Website Security
About the Water
About the Napkins
About the Paper Cups
About the Lids for Paper Cups
FAQ
Oh what a mess, I have more questions!
You can reach us by phone at 93 791 51 88, we can attend you in Spanish, Catalan, English, French, German and Italian.
You can also write us an email to info@thebrandcompany.net, we are quick to respond.
Or use our Live Chat and we’ll get back to you instantly (during office hours).
Web
| Placing an order online on our website is very easy. First, make sure you’re logged in — your name should appear at the top right. Then, go to the product you’re interested in, choose the customization options (printing method, finish type), and select the quantity you need using the – and + symbols. The displayed price includes delivery within mainland Spain. If you need delivery to the islands or another country, enter the postal code and country where indicated and click Calculate. Then click “Add to cart.” Once you’ve selected all your products, go to the cart (icon at the top right), check that the products and quantities are correct, and click Checkout to continue. Choose or add a new delivery address, then upload your design and complete the delivery date info. You can now confirm your order by selecting a payment method. We carefully review all orders and will contact you if anything needs to be corrected. You’ll also receive updates on your order status. If this is your first time, you can register during checkout. If you’d rather have help step by step or want a custom quote, you can also email us at info@thebrandcompany.net. |
| If you’ve contacted us before, you probably already have an account. You can check by clicking the user icon (top right) and entering your email. If the system recognizes you, it will ask for your password. If you don’t remember it, click on “Forgot your password?” and we’ll send you a reset link. If you try to register and it says the email is already in use, that means you have an account — you just need to recover it! If you’re a professional in the industry, contact us through the website or at info@thebrandcompany.net so we can activate special conditions on your account. |
| To log in, click the user icon (top right of the website) and enter your email and password. Once logged in, you’ll be able to see your data, past orders, quotes, and track new orders. If you have any trouble accessing your account, email us at info@thebrandcompany.net and we’ll help you right away. |
| Don’t worry — if you have trouble uploading your file during the order process, it could be because the file is too large or in an incompatible format. The easiest solution is to complete your order without uploading the file, then send it to us later by email to info@thebrandcompany.net, mentioning your order number. You can also use WeTransfer or Drive if the file is large. And if you don’t have the design ready yet, no problem — complete the order and our team will tell you when we need it to be on time for your event. |
| Yes, of course! Even though you can order directly online, if you prefer to get a custom quote, we’ll be happy to prepare one for you. This is especially useful if you have a complex project, very large quantities, several different items, or want to combine products. Just email us at info@thebrandcompany.net with the product you’re interested in, the quantity, how you want it customized, and any other relevant info (event date, delivery address, etc.). You can also attach your logo or a draft design if you already have one. We’ll respond quickly with a detailed quote and a product mockup. We want the process to be easy and clear, so tell us what you need and we’ll adapt to you. |
| To ensure your design is valid for printing, we recommend using a vector format (PDF, AI, or SVG) and high resolution (minimum 300 dpi for images). This helps avoid pixelation or poorly defined edges. If you’re unsure, send your design by email to info@thebrandcompany.net and our team will review it. If we find any issues, we’ll let you know and help fix them. You can also download the design templates directly from each product page, where we indicate the exact print area, safety margins, and recommended file type. You don’t need to be a designer — we’re here to help make your product look perfect. |
| You can currently pay securely with credit or debit card, bank transfer, or via PayPal. During the checkout process, you’ll be able to choose your preferred payment method. If you select bank transfer, we’ll send the bank details along with your order summary. Production will begin once we receive the payment or proof of transfer. If you pay by card or PayPal, the payment is confirmed instantly and the order is automatically activated. If you have questions or need another payment method, email us at info@thebrandcompany.net and we’ll work something out. |
| Of course! We always issue invoices for all orders, whether placed online or handled directly with our team. If you order 100% online, you’ll receive the invoice once the order is prepared and the delivery note is issued. Make sure to enter your billing details correctly during checkout: company name, VAT number, billing address, etc. If the order is handled directly by our team, we’ll issue a 25% invoice as a deposit to start production. Once the order is ready to ship, we’ll issue the remaining 75% invoice. And if you need to include any special details on the invoice (such as internal references, contact person, or cost center), just email us at info@thebrandcompany.net and we’ll prepare it as needed. |
| If you placed your order through the website, you can check its status anytime by logging into your account. Just click the user icon (top right), go to “My Orders,” and you’ll see the current stage: confirmed, in production, ready to ship, or shipped. You’ll also receive email updates. If your order was handled directly by our sales team, we’ll update you by email at every step: confirmation, artwork approval, production start, preparation, and shipping. And if you ever have doubts, just email us at info@thebrandcompany.net or reply to the last email you received — we’ll respond quickly. |
| Yes, it’s possible to ship your order to multiple addresses, but in that case we ask that you contact us directly to coordinate it. This type of multi-address shipping can’t be managed automatically through the website, but we handle it frequently — especially for campaigns with several branches, simultaneous events, or promotional actions in different locations. We just need you to clearly indicate the addresses, quantities, and desired delivery dates, and we’ll prepare a proposal with the transport costs for each destination. Email us at info@thebrandcompany.net and we’ll take care of everything. |
Distributors and Agencies
| Yes, you’re what we call our ideal client, because we know you’ll be so happy with the results that you’ll want to share our products with different clients. If you’re a promotional product professional, advertising agency, event organiser or specialised distributor anywhere in Europe, don’t hesitate to register to make the most of our website and access your preferential conditions. |
Customisation
| At The Brand Company you’ll find a wide range of products to personalise, mostly within the catering field — including personalised water bottles in different formats and materials, cardboard or edible cups, reusable glasses and wine glasses, cocktail or dinner napkins in one or multiple colours, burger picks, coasters and covers, cutlery sets, and more. Everything you see on our website can be personalised. Each material and product offers unique benefits, from durability to sustainability, so you can adapt to your needs. You decide which product suits each brand or occasion best. |
| Marking is the way a product is customised. For each product, it may vary — even the same product in a different size or capacity can have a different marking area or method. |
A Pantone is a standardized color defined by the Pantone Matching System (PMS), one of the most widely used color identification and communication systems in the world. Each Pantone color has a unique number that precisely identifies it, allowing designers, printers, and manufacturers to reproduce exactly the same shade without variations.
In the world of custom products, using a Pantone color ensures that a logo, background, or design appears the same across all materials, regardless of the printing process, supplier, or country of production.
Unlike four-color process printing (CMYK), where colors are created by combining four basic inks, Pantone colors are spot and solid colors designed to maintain maximum color accuracy.
| CMYK (also called four-colour process) is a printing system based on the CMYK colour palette (C for Cyan, M for Magenta, Y for Yellow, and K for Black). When combined, they can reproduce almost any colour — just like in a photo. All Pantone or spot colours have a CMYK equivalent, which may not be exact but gets pretty close. |
| Paper or plastic label. These are printed in digital CMYK (basically like a high-end photocopier), not in Pantone — so be careful with some colours like orange. We also do direct printing on the product, and if it’s a one-colour print, you can almost always choose a Pantone colour. We offer full-colour printing directly on the product (also in CMYK). Sleeve or full-body wrap — this is a plastic film that’s heat-shrunk to cover the bottle completely. We can also do laser marking and our new TATTOO 3D (DTF for the pros), which allows full-colour marking with a great finish. Each product has its own available techniques. |
| CMYK (also called four-colour process) is a printing system based on the CMYK colour palette (C for Cyan, M for Magenta, Y for Yellow, and K for Black). When combined, they can reproduce almost any colour — just like in a photo. All Pantone or spot colours have a CMYK equivalent, which may not be exact but gets pretty close. |
| Each product has a maximum print area, which you can find in the template available in the “Documents” section of each item on the website. |
| We work with vector files (.ai, .eps, .pdf), preferably in CMYK. We also accept high-resolution images. If your file is too large, you can send it via WeTransfer and we’ll download it for verification. |
| Yes, if you need help with simple logo placement or adaptation. If you need a complete design, just send us your brief and we’ll help you for an extra charge of €30. |
| According to European regulations, certain symbols such as the recycling triangle or the SUP logo must be visible. |
| The SUP logo, or SINGLE USE PLASTIC, indicates products that contain single-use plastic. More specifically on the standard cardboard cups TBC601 and now also on TBC600. |
| We use water-based inks, UV inks, or eco-friendly inks depending on the product and printing method. |
| Yes!!! Just send us the label design and an Excel file with the different names, and we’ll create a unique label for each person. You can do this with: all products using paper labels, laser, or 3D Tattoo. |
| You know the temporary tattoos kids put on their hands? Same thing but with a bit of texture. That’s why Tattoo 3D works great with big letters or bold backgrounds, but not with small text. |
| If you’re looking for special boxes, yes, we can do it. But keep in mind the product itself can convey a lot — use your imagination for the design. |
| Yes, tell us your idea and we’ll help you develop a tailor-made personalized product. |
| Yes, we review all designs before printing to ensure optimal quality. |
| Before printing, we send a digital proof for the customer to review and approve. We don’t print without confirmation. |
| Several designs usually mean several orders, but if the customization is with a paper label, we can adjust the price. |
| Yes, we offer customization for a variety of products for all types of events like conferences, weddings, sports events, brand promotions… We can help you choose the best design and product for your event, whether it’s bottles, cups, napkins, cartons, or cans. |
| We’ll provide a template or print dimensions, which you can also find under the Documents section of each product on the website. For most products, just upload your design respecting the print area. Upload your design with the order (indicate number of colors and layout), and we’ll send you the relevant info and proceed with your order. Or upload your logo and we’ll place it on the template and send you a mockup for validation. If you need a complete design, we can help for an extra charge of €30, which you can add to your shopping cart. |
Design
| As a food product, it’s important to provide as much information as possible to the consumer. According to European bottled water legislation, if the water is Natural Mineral Water, all components (minerals, dry residue, etc.) must be listed. However, for filtered or purified water, this isn’t required. Also, keep in mind that in Natural Mineral Water formats, the name of the spring must be 1.5 times larger than the brand name used for customisation. |
| The logo size depends on the product and what’s technically possible — except in the case of Natural Mineral Water bottles, where the spring’s name must be 1.5 times larger than your brand. For example, if the largest letter of the spring’s name measures 2 cm, yours can be a maximum of 1.3 cm. We’ve created templates, available for download on each product page, to help you with the design. |
Samples
| We work with virtual samples, which is the fastest and most efficient option. If you need a physical sample, it can be arranged but it’s not recommended. Once you tell us the product and the type of customization, we’ll confirm the cost — usually between €50 and €100 for most products (not all). |
| Yes, we can send free samples of products we’ve previously produced for other clients. These samples allow you to see the material quality, type of printing, and general finish, helping you make an informed decision before placing your order. However, if you want to receive a personalized sample with your own design before confirming the order, it would be considered a pre-production sample, and in that case, there is a cost. The cost of a pre-production sample depends on the product and type of customization requested. |
| Of course, just tell us what you need and we’ll send the samples. We usually ship them on Mondays and Thursdays each week. |
Prices and Orders
| It varies by product, but most have a minimum of 24 units (like bottles) or 100 units (like cups and napkins). On our website, the minimum quantity is shown by default for each product. |
| Products are packed in boxes, and to ensure safe delivery, they can’t be divided. So if you want 500, it will round up to 504. If you want 200, it will round up to 216 — assuming the boxes contain 24 units. Each product has its own box quantity. |
| Select the product, customize if you want, add it to the cart, and complete the order by following the instructions. |
| It depends on the timing. If the artwork has already been approved and the order is in production, it may be possible to cancel with additional costs. If it’s already produced, cancellations aren’t possible as it’s a customized product. |
| Yes, we offer special pricing for bulk or recurring orders. You might want to place an annual order with partial deliveries. |
| Two factors influence the price of a customized order : 1 – The number of printed units (for labels, the more you order, the better the price). 2 – The number of deliveries. It’s not the same to receive boxes as to receive pallets. |
The larger the quantity ordered, the lower the unit price.
| If you place the order fully online, the invoice will be sent once the order is prepared and the delivery note has been issued. If we manage the order manually, we will issue a 25% invoice upon confirmation to start production. Once the order is ready for shipment, we will issue the remaining 75% invoice. |
Production and Delivery Times
| Most orders are ready and delivered within 2 to 3 weeks after artwork approval, although this may vary depending on the product. Tell us when you need it by, and we’ll let you know if we can make it. We also offer express options. See additional information. |
Ver información adicional
| Yes, for many products we can offer express service. We can do express label printing, express production, or express shipping. Check with us for availability and pricing. |
| The delivery time starts counting from the moment the final artwork is approved. Any delay in approval may affect the lead time or result in extra charges for production or delivery. |
| It depends on how far along the production is. Tell us what you need and we’ll try to make it happen. |
| If the order hasn’t been produced yet, we’ll try to make the urgent change. If it’s already in production, extra charges may apply. |
| We’ll inform you immediately and offer a similar alternative or adjust the delivery time if you prefer to wait. |
Shipping and Logistics
| Depending on the product, they are packed in full boxes (to avoid damage) or in packs. If there are multiple boxes, the best way to ship them is on pallets to ensure they arrive in good condition — especially water, which is heavy. Pallets are not delivered upstairs; they are left at street level. |
| Yes, we deliver across all of Europe. |
| Yes, if you prefer to have your trusted carrier pick up the order, we can coordinate it without any problem. |
| We work with realistic deadlines, but if there are any logistics issues, we’ll inform the client and find quick solutions. |
| If you notice damage upon delivery, it’s very important to report it on the carrier’s delivery note so we can manage the issue in the best possible way. |
| We handle shipments outside the EU, but duties and taxes may apply depending on the destination. There is a €90 fee for outbound customs clearance. Import customs are the client’s responsibility. |
| Once your order is ready, we’ll send you a notification. Pay attention to it — it includes the shipping address and estimated delivery date. It’s important to check everything is correct. |
| Yes, of course. We can manage partial deliveries, scheduled deliveries, or deliveries to different locations. For example, you can place a yearly order with multiple deliveries. |
| Yes, but depending on the trade show, extra charges may apply. For deliveries to Fira de Barcelona, there is a €15 extra charge. In Madrid, if you need a very strict day and time, there may be an additional charge. In France and Germany, the cost is set by the fair and is usually around €180 per delivery. |
| Shipping costs are included in the price we provide, but just so you know, they’re calculated based on total weight, volume, and destination. |
Payments and Website Security
| We understand that trusting a new supplier is an important decision — even more so when you’ve found us online. What we can tell you is that we’re a company with 22 years of experience (and we’re definitely aiming to reach 25 — if only for the party!). While the start of the process may be automated, rest assured that Anna, Carla or Marusi are behind it all, and you’ll definitely hear from one of them. You’ll receive personalised support throughout the entire process (feel free to call us at +34 937 915 188), digital proofs before production, and all payments are protected through secure platforms. If you need, you can also ask us for references from past clients across Europe or request product samples. |
| When placing an online order, you can confirm payment immediately via PayPal, credit card or bank transfer. You can also wait for us to validate the order and approve the design by selecting the Bank Transfer option at checkout. In that case, we’ll send you a link to pay 25% upfront and the remaining amount once your order is ready to ship. |
| Our website is SSL encrypted and we work with certified secure payment platforms. And if not, you know where to find us (though luckily, no one has come for that reason): Can Diners, 2b in Argentona, Barcelona. Close to the beach — in case you want to make the most of the trip. |
About the water
| Each bottle or can comes from a different spring. We work with springs and factories across Europe, ensuring the quality and specific characteristics of the water depending on the packaging. We have waters from Spain (Andalusia, Catalonia and the Basque Country), from France, Portugal, Germany, England and Northern Europe. Each bottle corresponds to a spring and cannot be exchanged. |
| Yes, our personalised waters are delivered to you filled and ready to drink. All our products whose code starts with 1 or 2 (e.g. TBC160 or TBC220) come with the drink inside. If it starts with 8 (TBC820), it’s a refillable glass bottle and in that case it doesn’t include water. |
| No, each type of bottle is filled at the spring assigned to its specific format. For quality, traceability and logistics reasons, it is not possible to choose the origin of the water individually for each order. We offer some formats with natural mineral water, others with osmotised or simply table water, but all of them are of good quality. |
| Natural mineral water comes from underground springs and is bottled at source, preserving its natural mineral composition without chemical treatments. Other types of water, like filtered or purified water, undergo treatment processes to remove impurities. While they don’t retain a natural mineral composition, they are equally safe and high-quality for consumption. This does not affect the taste. Other characteristics (such as mineral content, etc.) can affect water hardness and the taste if you’re a water connoisseur. The origin information always appears on the label. |
| Well, even if it doesn’t seem like it, canning water is quite a challenge. In our case, to give a can of water a bit of body, a little gas is needed. We have 250 ml cans with 2% gas, others with 6% (which is considered normal carbonation), and also water with no gas at all, like the carton can. In 330 ml we have still water (but with a slight fruity taste due to the type of seal) and alkaline water, which has no flavour or gas and also provides a detox effect. There’s something for everyone — or better said, for every taste. Don’t hesitate to ask us for samples to try them. |
Water is a ‘living’ element, so it must be treated with care. That’s why, if you store it next to bleach or other strong products, it can deteriorate. As the saying goes: ‘Bottles should be stored in a cool, dry place, protected from direct sunlight or sources of heat.’ It is recommended to keep them at a temperature below 25°C to preserve the flavor and quality of the water until consumption.
| Well, that depends on the model, since it’s the spring that sets it. We have waters with nearly 4 years of shelf life and others with 12 months from bottling. We keep products in stock to offer quick delivery, so the expiry date may be shorter. If you want to know the exact date, just ask us and we’ll tell you the batch and best-before date of your order. Keep in mind that water technically doesn’t expire if stored correctly, but a best-before date is required by regulation. |
| Well, we don’t mean to brag (or maybe we do), but we offer the widest range of personalised water packaging you can find in Europe (and that’s only because we haven’t searched further). We have water in PET (the classic plastic bottles), in rPET (same, but recycled), in brick (like milk cartons but smaller), in both Prysma and Tetra Top formats (like the one Will Smith’s son sells in the US, but here in Europe). We have reusable bottles with water (made of sugarcane or metal). We’ve got coloured bottles, round bottles, and glass bottles. And of course, cans — both metal and carton. In total, more than 30 customisable water bottle models for you to choose from. |
| It can be. When plastic is recycled, it tends to be darker, but a clarifying component is added. In our case, the TBC100 model or “Barcelona Bottle” is not perfectly clear but has a slight greyish tone. But that’s the charm, right? That you can see it’s recycled. |
| A new law was recently passed that requires caps to remain attached to the bottle. However, it doesn’t prohibit selling stock that was already produced. Since we keep inventory to ensure availability, some batches still have detachable caps — lucky for those using them, as the new caps are mandatory but also a bit uncomfortable. |
| This is a very controversial topic, and everyone has their own opinion. The brick is a favourite for many because it contains over 80% plant-based materials (though critics say it’s hard to recycle). Others prefer rPET because it’s made from existing materials (although some argue it still requires significant resources to produce). Some think PET or cans are better because they’re easy to recycle. Others believe glass is best — despite its low recycling rate. You can choose reusable packaging if it suits your event (TBC120–TBC250), or single-use formats that promote recycling. |
| Yes, all our beverage and food products are certified for food contact under European regulations. Each spring has its own certificates, and we hold a Sanitary Registration. |
About napkins
| In our catalogue, we offer various types of customized paper napkins suitable for every occasion — from casual events to premium celebrations. The difference lies not only in design or size but also in paper quality, number of layers, and available printing techniques. These are our main options: Double Point Paper A soft and economical napkin with a double embossing texture that improves absorption and provides a thicker feel. Perfect for catering, casual dining, or high-volume events. Available with 1- or 2-color printing, CMYK, and single-color foil stamping. Two-Ply Paper Thicker and more elegant, this napkin has two smooth layers joined by a decorative border. It adds a more formal touch and greater absorbency. Ideal for restaurants, cafés, corporate events, and weddings. Printable in 1 or 2 colors or CMYK (limited area due to the border). Also available with single-color stamping. Three-Ply Paper Our most premium paper option, with three layers offering a firmer feel, high absorption, and an elegant presence. Only available in 33×33 cm format. Allows full-area CMYK customization for a bold design. Highly recommended for events where visual detail and presentation are key. Airlaid Made from dry cellulose (no water), it mimics the look and feel of fabric napkins. Extremely soft, absorbent, and resistant. Allows 1- or 2-color printing, CMYK, and single-color stamping. Ideal for exclusive events, gourmet restaurants, weddings, or high-end catering. Each napkin type can be customized to match your brand or event style. We’ll help you choose the best option based on your client, desired ambiance, and budget.” |
| We offer a wide variety of customized paper napkins in different unfolded and folded sizes. All napkins are delivered pre-folded for easy use, but it’s important to know the full size for evaluating design visibility and coverage. Here are our main options: 🟦 Standard napkins TBC610 – Cocktail napkin 20 x 20 cm (folded 10 x 10 cm): Ideal for snacks, appetizers, and informal events with drinks or trays. TBC624 – Cocktail napkin 24 x 24 cm (folded 12 x 12 cm): Slightly larger than the above, also great for cocktails or tastings. TBC630 – Table napkin 33 x 33 cm (folded 16.5 x 16.5 cm): Most common size for informal meals, catering, and corporate events. Available in double point, two-ply, three-ply, or airlaid. TBC670 – Large napkin 40 x 40 cm (folded 20 x 20 cm): Ideal for formal dining, celebrations, or elegant presentations. Widely used in full-service restaurants and events. 🟫 Cutlery pocket napkins (kangaroo style) TBC680 – Standard kangaroo 40 x 40 cm (folded 10 x 20 cm): Includes a fold to place cutlery. Perfect for organized catering, weddings, or formal table service. TBC685 – Mini kangaroo 33 x 40 cm (folded 8 x 20 cm): A narrower, more stylish version, still offering cutlery pocket functionality. 📌 Tip: Choose the napkin size based on the service type (cocktail, lunch, formal dinner, etc.), presentation style, and whether it will be used with cutlery. Also consider the paper type and printing options for each size. |
| A two-ply napkin consists of two smooth layers of paper joined by a decorative edge, providing extra thickness, strength, and absorbency compared to a standard napkin. The border not only reinforces the structure but also adds a more elegant finish |
| A three-ply napkin is made of three joined paper layers, offering superior thickness, excellent strength, and high absorbency. This is a premium napkin, ideal for events where presentation and quality make a difference. Our three-ply napkins are available in 33 x 33 cm and are perfect for full-area customization, allowing impactful visual designs. |
| Airlaid napkins are made from dry-formed cellulose (no water in the process), giving them the look and feel of fabric napkins. They are extremely soft, strong, and highly absorbent, making them the premium alternative to traditional cloth napkins for elegant presentations. |
| Double point napkins feature a special double embossing texture that significantly improves absorbency and gives a thicker, more premium feel than a regular single-ply napkin. |
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| At The Brand Company, we offer a full range of customized paper napkins for different uses, events, and presentation styles. Our main models include: Cocktail napkins: Small napkins, perfect for appetizers, cocktails, and informal events. Common sizes: TBC610 – 20 x 20 cm unfolded (folded 10 x 10 cm) TBC624 – 24 x 24 cm (folded 12 x 12 cm) Standard table napkins – TBC630: For meals and all kinds of events. Size: 33 x 33 cm unfolded (folded 16.5 x 16.5 cm) Large napkins – TBC670: For more formal or elegant settings. Size: 40 x 40 cm unfolded (folded 20 x 20 cm) Kangaroo napkins (cutlery pocket): Include a special fold to insert cutlery. Available in two versions: TBC680 – Standard kangaroo 40 x 40 cm (folded 10 x 20 cm) TBC685 – Mini kangaroo 33 x 40 cm (folded 8 x 20 cm) All these models are available in various paper qualities (double point, two-ply, three-ply, or airlaid) and can be customized with 1- or 2-color direct printing, CMYK, or single-color foil stamping. This allows us to offer solutions for everything from casual events to high-end occasions. |
| We offer various customization options tailored to your branding, event type, and desired finish: 1- or 2-color direct printing: Logos, text, or simple solid-color designs. Clean, elegant, and cost-effective. Full-area CMYK printing: For greater visual impact, we offer full-color printing on one side of the napkin. Perfect for backgrounds, photos, or detailed graphics. Single-color foil stamping: A metallic or glossy finish in one color (gold, silver, copper). Ideal for exclusive events or premium branding. Special full-color customization for 33×33 cm three-ply napkins (TBC630): This model allows full-side CMYK printing thanks to its high-quality triple layer, ensuring impressive results. 📌 Important: Printing techniques may vary slightly depending on napkin material. We always advise you on the best method for your design and finish. |
| Design templates can be downloaded from each product page on our website. These clearly show recommended print areas based on napkin type and chosen customization technique. Printable area depends on two main factors: Napkin type: Two-ply napkins have limited print areas due to the decorative border. Only the central area is printable. Three-ply and airlaid napkins have no such border limitation, allowing wider and more impactful designs. Printing technique: 1- or 2-color direct printing usually places logos or designs in the center or visible corner of the folded napkin. CMYK full-area printing covers the entire visible side of the folded napkin (not the reverse or interior). For the TBC630 33×33 cm three-ply model, full-face CMYK printing is possible, achieving high-impact visual results. |
| Direct printing involves applying ink directly onto the napkin using traditional printing methods. It allows crisp and clear reproduction of logos, text, or simple designs in 1 or 2 solid colors. Typically, the printed area covers a limited section of the napkin — usually the center or a visible corner. It’s ideal for simple, elegant customizations and keeps costs competitive. |
| Full-area refers to printing that covers the entire visible side of the folded napkin. Using CMYK (full-color) printing, we can apply full backgrounds, images, gradients, or complex designs with high visual impact. Please note: “full-area” applies only to the visible front when the napkin is folded — not the reverse or inner unfolded area. This option is available on napkins that support CMYK printing, such as two-ply (limited by border), three-ply, or airlaid models. |
| Stamping is a special printing technique that applies a metallic or glossy finish onto the napkin surface. It’s done with heat and pressure, using a foil sheet (gold, silver, copper, or special colors) transferred to the paper. Only one color is possible per design, but it creates a luxurious, elegant, and eye-catching effect. Perfect for weddings, galas, exclusive events, or luxury branding. |
| Yes, we can print full-color logos and designs on our napkins using CMYK printing. This technique allows gradients, photos, backgrounds, and detailed artwork. CMYK printing is available on two-ply, three-ply, and airlaid napkins. In models like the TBC630 33×33 cm three-ply napkin, we can print full-color designs covering the entire visible surface for maximum impact. |
| Most of our customized napkins are available in three base colors: white, black, and kraft. These are versatile and suit any event, brand style, or customization. However, for the TBC610 cocktail napkin (double point), we offer a wider range of colors: In addition to white, black, and kraft, we also offer red, green, blue, and grey. This broader palette allows for more creativity and color-matching in themed events, corporate parties, or standout campaigns. 📌 Note: Napkin background color can affect print results — especially with light ink on dark paper. Our team can advise you on the best napkin and ink color combinations for your design. |
| We offer napkins with different qualities and thicknesses, so the number of layers varies by model: Double Point: Not made of two separate layers, but the special embossing creates a thicker feel. It’s a reinforced single layer. Two-Ply: Two smooth paper layers joined by a decorative border. Offers more resistance and a more elegant look. Three-Ply: Three joined layers — our thickest and most resistant option in traditional paper, perfect for bold customizations. Airlaid: Not layered traditionally. Made from a single sheet of dry-formed cellulose, but its thickness and durability are equal to or greater than three-ply napkins. Depending on the event type and desired quality, you can choose the option that best fits your needs. |
About paper cups
| Depending on the type of event you’re organizing or what you need the cups for, some sizes are more suitable than others. Here are the available sizes and their recommended uses: 4 oz cup (≈ 120 ml) Small size, ideal for espresso or tastings. Commonly used in coffee shops, catering services, or events serving black coffee. 6 oz (≈ 180 ml) and 7 oz (≈ 200 ml) cups Perfect for machine coffee, cortado, small latte, or tea. Also widely used in offices or fairs with automatic dispensers. 8 oz cup (≈ 240 ml) The most versatile size. Ideal for café latte, cappuccino, or standard hot drinks. Often chosen for take-away in cafés and caterings. 12 oz cup (≈ 360 ml) Recommended for larger drinks like latte macchiato, large infusions, hot chocolate, or events with iced drinks. 16 oz cup (≈ 480 ml) The largest size. Ideal for smoothies, frappés, soft drinks with ice, or milkshakes. Also used at refill events or for cold drinks in summer. |
| 100ml / 4oz (Ø6.2 x 6 cm) 150ml / 6oz (Ø7.3 x 8 cm) 180ml / 7oz (Ø7 x 9.2 cm) 220ml / 8oz (Ø8 x 9.2 cm) 300ml / 12oz (Ø9 x 11 cm) 400ml (Ø9 x 13.7 cm). These dimensions may vary slightly depending on the customization. |
| We offer two types of cups based on the inner coating that prevents the cardboard from absorbing liquids: Paper cups with PE (polyethylene) coating and paper cups with water-based coating. |
| Paper cups with a PE (polyethylene) coating. These cups have a thin inner layer of PE plastic that acts as a waterproof barrier. • Strong and widely used in cafés, caterings, offices, and events. • Suitable for both cold and very hot drinks. • Recyclable, but must be placed in the appropriate recycling container, as they contain plastic. • Carry the SUP logo, mandatory for single-use products containing plastic. |
| These are paper cups with a water-based coating. They use a special water-dispersion treatment instead of conventional plastic layers. • Recyclable as paper and compostable under suitable conditions. • More sustainable and with lower environmental impact. • Not suitable for high-alcohol drinks or extremely hot liquids. • Also carry the SUP logo, as EU regulations require it if the cup contains even a minimal amount of plastic, such as the adhesive used for sealing. |
| Paper cups can be customized with direct printing in 1 color or full-area CMYK printing. They are also available unprinted. |
| We offer two delivery time options for paper cups: Express delivery (around 10 business days) or standard delivery (around 4 weeks). These timelines start once the order is confirmed. |
| Double-wall paper cups are specially designed for hot beverages like coffee, tea, or hot chocolate. They’re made with two layers of cardboard instead of just one, providing several advantages: The double wall creates an air pocket between the layers, serving as natural insulation. Thanks to this design, the heat doesn’t transfer immediately to your hand, making it more comfortable to hold. |
| Paper cups come in two base colors: white and natural kraft. However, we offer full-surface customization, meaning we can print the entire cup with any color or design the client wants. Thanks to this type of printing, we can simulate solid colors, gradients, patterns, or graphics, creating a fully custom result. Even if the cups start from a white base, full CMYK printing allows us to adapt them to your brand, campaign, or event, giving the impression that they were manufactured in the color you chose. |
| Yes, we offer full-area customization for paper cups. This means we can print any design, logo, color, or graphic the client wants over the entire surface of the cup. Thanks to our CMYK printing, we ensure a faithful reproduction of corporate colors and the most demanding designs. |
| Yes, our paper cups are suitable for both hot and cold drinks. However, for very hot drinks we recommend double-wall cups, as they provide better thermal insulation and prevent heat from transferring to the hands. |
| The minimum order quantity for customized paper cups is 100 units. However, this may vary depending on the cup size, customization, and delivery time. You can check the minimum quantity directly on our website when selecting product options. |
| Yes, the inside of our paper cups is coated to ensure resistance and food safety, preventing liquids from seeping through the cardboard. We currently offer two coating types: PE coating – TBC601: A thin food-grade PE layer that seals the cup interior, making it resistant to both hot and cold drinks. Safe, durable, and ideal for everyday use. Water-based coating – TBC600: For a more sustainable option, we also offer cups with a water-based coating. This technology eliminates traditional plastics but still contains a small amount of polymer (plastic) necessary for proper sealing |
| The main difference lies in the structure. A single-wall cup has only one layer of cardboard, while a double-wall cup has two, creating an insulating air gap between them. This provides better thermal insulation, keeping hot drinks from burning your hands and giving the cup greater structural strength. |
| Yes, our customized paper cups can be recycled. We currently offer two types: Cups with PE coating: Although they contain a thin plastic layer, the main component is still cardboard. They should be disposed of in the blue paper/cardboard recycling bin. Cups with water-based coating (eco-friendly option): This more sustainable choice makes recycling even easier, as it uses a technology that minimizes the use of polymers (though a small amount is still needed for sealing). These should also be placed in the blue cardboard bin. |
| Yes, the cups are designed to withstand hot beverages. For coffee, tea, or hot chocolate served very hot, we especially recommend using double-wall cups for better insulation and comfort when holding. |
Sí, ofrecemos la posibilidad de enviar muestras de nuestros vasos de cartón persoanlizados para otros clientes. Si deseas ver el material, el tipo de impresión o el acabado antes de confirmar tu pedido, puedes solicitarnos una muestra para asegurarte de que el producto cumple con tus expectativas.
| The most common size for long coffee or café latte is the 8 oz cup (around 240 ml). For espresso, the most suitable size is the 4 oz cup (about 120 ml), which matches the smaller quantity of the drink. |
| When the design uses very light colors, especially on kraft backgrounds, it may lose some intensity due to cardboard absorption. With darker colors, the result is usually excellent. Our team reviews all designs before printing and will advise if any adjustments are needed to achieve the best result. |
| All customized cups are completely neutral, with no logos from The Brand Company or any manufacturer. Your brand or design is the sole focus. Our goal is for the cup to reflect only the image you want to project. |
About paper cup lids
| Yes, our catalogue includes lids compatible with several of our paper cup models. We offer lids for cups with diameters of 6 cm, 8 cm, and 9 cm, covering the most common cup sizes used for hot drinks and take-away. Specifically, lids are available for: Small cups of 100 ml / 4 oz (6.2 cm diameter) Medium cups of 220 ml / 8 oz (8 cm diameter) Large cups of 300 ml / 12 oz and 400 ml / 16 oz (both with 9 cm diameter) The lids are designed to fit securely, preventing spills and helping retain the beverage’s temperature for longer. We also offer different types of lids based on customer needs. It is important to check cup and lid compatibility with each order to ensure a perfect fit. |
| We offer lids for most of our paper cup sizes, although not for all. Currently, we have lids compatible with cups that have diameters of 6 cm, 8 cm, and 9 cm — the most common for take-away beverages: For small 100 ml / 4 oz cups (6.2 cm diameter), we have specific lids. For medium 220 ml / 8 oz cups (8 cm diameter), suitable lids are also available. For large 300 ml / 12 oz and 400 ml / 16 oz cups (both 9 cm diameter), we use the same 9 cm lid. We recommend checking with our team to confirm which lid fits each model before placing your order. |
| We offer lids in a variety of materials to meet all kinds of functional and environmental needs: Bagasse: A natural material derived from sugarcane fiber. It is compostable and biodegradable — ideal for eco-conscious clients. PLA (polylactic acid): A bioplastic made from corn starch or other plant-based materials. Compostable in industrial conditions and environmentally friendly. PS (polystyrene): Traditional plastic lids — lightweight and durable, ideal for events where functionality and lower cost are priorities. Supereco cardboard: An innovative option made from specially treated cardboard resistant to liquids. These lids are recyclable in paper bins and represent an even more sustainable alternative to plastic lids. Each material offers unique features — our team can advise you on the best lid type depending on your event or business needs. |
| It depends on the material, as we offer several options to suit different needs: Bagasse lids (TBC760): Biodegradable and compostable. Made from sugarcane fiber, they naturally break down under industrial composting conditions. PLA lids (TBC759): Also compostable, but require industrial composting (not suitable for home composting or landfills). PS lids (TBC758): Not biodegradable, but recyclable when placed in the appropriate plastics container. A practical but less sustainable option. Supereco cardboard lids (TBC761): Recyclable in the paper/cardboard bin. Made from specially treated cardboard, they combine functionality with sustainability. Depending on your priority — biodegradability, compostability, or recyclability — we can offer the most suitable lid for your project. |
| Currently, we only offer customization for Supereco cardboard lids (TBC761). These lids are recyclable and can be printed with logos, colours, or messages to match the client’s corporate image or event branding. Lids made of bagasse, PLA, or PS cannot be customized due to material and manufacturing limitations. If you’re looking for a custom lid to reinforce your brand or event, we recommend choosing our Supereco cardboard lids, available for selected cup sizes. |
| All our lids, regardless of the material, come with a small spout for drinking — designed for convenient consumption without removing the lid. Currently, most of our lids are flat with an integrated spout, making them ideal for hot and take-away drinks as they ensure ease of use and help prevent accidental spills. |
| Our lids are designed to fit securely on our paper cups, matching their specific diameters. Each lid corresponds to a specific cup size (6 cm, 8 cm, or 9 cm) to ensure a firm and stable fit. When placed correctly, the lids stay in place, preventing spills and allowing for comfortable and confident transport of drinks. As with any product of this type, apply slight pressure when placing the lid to ensure a perfect seal. If used with cups from other brands or with slightly different dimensions, we cannot guarantee the same secure fit.” |
| Yes, all our lids are designed to handle hot beverages without deforming or losing functionality. Each material reacts differently: Bagasse and Supereco cardboard lids handle heat well and are more sustainable options. PLA lids also resist heat but are especially suitable for moderately hot drinks. PS (polystyrene) lids are particularly resistant to high temperatures, maintaining their shape and fit. In all cases, our lids help preserve the drink’s temperature and ensure safe, comfortable consumption. |
| Yes, we work with a minimum order quantity of 500 units for paper cup lids. This minimum is set to ensure efficient stock and production management, while allowing us to offer competitive pricing to our clients. |
| Our lids are specifically designed to be fully compatible with our paper cups, as they match their exact diameters (6 cm, 8 cm, and 9 cm). In some cases, they might also fit cups from other brands with the same exact measurements, but we cannot guarantee a perfect fit when used with third-party products. To ensure the best result, we always recommend using our lids together with our cups. |
| No, special lids are not required for double-wall cups. Our double-wall cups have the same mouth diameter as standard paper cups, so the same lids (6 cm, 8 cm, or 9 cm) fit perfectly. This makes event planning, catering, and point-of-sale logistics easier, as you don’t need to manage different types of lids for different cup models. |