\nPlacing an order online on our website is very easy. First, make sure you\u2019re logged in \u2014 your name should appear at the top right. Then, go to the product you\u2019re interested in, choose the customization options (printing method, finish type), and select the quantity you need using the – and + symbols. The displayed price includes delivery within mainland Spain. If you need delivery to the islands or another country, enter the postal code and country where indicated and click Calculate. Then click \u201cAdd to cart.\u201d
\nOnce you\u2019ve selected all your products, go to the cart (icon at the top right), check that the products and quantities are correct, and click Checkout to continue. Choose or add a new delivery address, then upload your design and complete the delivery date info. You can now confirm your order by selecting a payment method.
\nWe carefully review all orders and will contact you if anything needs to be corrected. You\u2019ll also receive updates on your order status. If this is your first time, you can register during checkout. If you\u2019d rather have help step by step or want a custom quote, you can also email us at info@thebrandcompany.net.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I know if I\u2019m registered ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\nIf you\u2019ve contacted us before, you probably already have an account. You can check by clicking the user icon (top right) and entering your email. If the system recognizes you, it will ask for your password. If you don\u2019t remember it, click on \u201cForgot your password?\u201d and we\u2019ll send you a reset link.
\nIf you try to register and it says the email is already in use, that means you have an account \u2014 you just need to recover it!
\nIf you\u2019re a professional in the industry, contact us through the website or at info@thebrandcompany.net so we can activate special conditions on your account.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I know if I\u2019m logged in ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\nTo log in, click the user icon (top right of the website) and enter your email and password.
\nOnce logged in, you\u2019ll be able to see your data, past orders, quotes, and track new orders.
\nIf you have any trouble accessing your account, email us at info@thebrandcompany.net and we\u2019ll help you right away.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What should I do if I have trouble uploading my design file ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\n| Don\u2019t worry \u2014 if you have trouble uploading your file during the order process, it could be because the file is too large or in an incompatible format. The easiest solution is to complete your order without uploading the file, then send it to us later by email to info@thebrandcompany.net, mentioning your order number. You can also use WeTransfer or Drive if the file is large. And if you don\u2019t have the design ready yet, no problem \u2014 complete the order and our team will tell you when we need it to be on time for your event.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n [\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I request a custom quote instead of ordering directly online ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\nYes, of course! Even though you can order directly online, if you prefer to get a custom quote, we\u2019ll be happy to prepare one for you.
\nThis is especially useful if you have a complex project, very large quantities, several different items, or want to combine products.
\nJust email us at info@thebrandcompany.net with the product you\u2019re interested in, the quantity, how you want it customized, and any other relevant info (event date, delivery address, etc.).
\nYou can also attach your logo or a draft design if you already have one. We\u2019ll respond quickly with a detailed quote and a product mockup.
\nWe want the process to be easy and clear, so tell us what you need and we\u2019ll adapt to you.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How can I know if my design is valid for printing ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\nTo ensure your design is valid for printing, we recommend using a vector format (PDF, AI, or SVG) and high resolution (minimum 300 dpi for images).
\nThis helps avoid pixelation or poorly defined edges.
\nIf you\u2019re unsure, send your design by email to info@thebrandcompany.net and our team will review it. If we find any issues, we\u2019ll let you know and help fix them.
\nYou can also download the design templates directly from each product page, where we indicate the exact print area, safety margins, and recommended file type.
\nYou don\u2019t need to be a designer \u2014 we\u2019re here to help make your product look perfect.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What payment methods do you accept ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\nYou can currently pay securely with credit or debit card, bank transfer, or via PayPal.
\nDuring the checkout process, you\u2019ll be able to choose your preferred payment method.
\nIf you select bank transfer, we\u2019ll send the bank details along with your order summary. Production will begin once we receive the payment or proof of transfer.
\nIf you pay by card or PayPal, the payment is confirmed instantly and the order is automatically activated.
\nIf you have questions or need another payment method, email us at info@thebrandcompany.net and we\u2019ll work something out.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I receive an invoice with my order ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\nOf course! We always issue invoices for all orders, whether placed online or handled directly with our team.
\nIf you order 100% online, you\u2019ll receive the invoice once the order is prepared and the delivery note is issued.
\nMake sure to enter your billing details correctly during checkout: company name, VAT number, billing address, etc.
\nIf the order is handled directly by our team, we\u2019ll issue a 25% invoice as a deposit to start production. Once the order is ready to ship, we\u2019ll issue the remaining 75% invoice.
\nAnd if you need to include any special details on the invoice (such as internal references, contact person, or cost center), just email us at info@thebrandcompany.net and we\u2019ll prepare it as needed.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I ship my order to multiple addresses ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\nIf you placed your order through the website, you can check its status anytime by logging into your account. Just click the user icon (top right), go to \u201cMy Orders,\u201d and you\u2019ll see the current stage: confirmed, in production, ready to ship, or shipped.
\nYou\u2019ll also receive email updates.
\nIf your order was handled directly by our sales team, we\u2019ll update you by email at every step: confirmation, artwork approval, production start, preparation, and shipping.
\nAnd if you ever have doubts, just email us at info@thebrandcompany.net or reply to the last email you received \u2014 we\u2019ll respond quickly.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I ship my order to multiple addresses ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\nYes, it\u2019s possible to ship your order to multiple addresses, but in that case we ask that you contact us directly to coordinate it.
\nThis type of multi-address shipping can\u2019t be managed automatically through the website, but we handle it frequently \u2014 especially for campaigns with several branches, simultaneous events, or promotional actions in different locations.
\nWe just need you to clearly indicate the addresses, quantities, and desired delivery dates, and we\u2019ll prepare a proposal with the transport costs for each destination.
\nEmail us at info@thebrandcompany.net and we\u2019ll take care of everything.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][us_separator size=”small”][\/vc_column_inner][\/vc_row_inner][vc_row_inner columns=”1″][vc_column_inner width=”1\/1″][us_text text=”Distributors and Agencies” link=”%7B%22url%22%3A%22%22%7D” tag=”h3″ icon=”fal|store” el_id=”producto”][vc_tta_accordion scrolling=”0″ faq_markup=”1″ c_icon=”plus” c_position=”left”][vc_tta_section title=”Do you work with agencies and distributors ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\n| Yes, you\u2019re what we call our ideal client, because we know you\u2019ll be so happy with the results that you\u2019ll want to share our products with different clients. If you’re a promotional product professional, advertising agency, event organiser or specialised distributor anywhere in Europe, don\u2019t hesitate to register to make the most of our website and access your preferential conditions.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n [\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][us_separator size=”small”][\/vc_column_inner][\/vc_row_inner][vc_row_inner columns=”1″][vc_column_inner width=”1\/1″][us_text text=”Customisation ” link=”%7B%22url%22%3A%22%22%7D” tag=”h3″ icon=”fal|pencil-alt” el_id=”producto”][vc_tta_accordion scrolling=”0″ faq_markup=”1″ c_icon=”plus” c_position=”left”][vc_tta_section title=”What kind of products can I personalise ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\nAt The Brand Company you\u2019ll find a wide range of products to personalise, mostly within the catering field \u2014 including personalised water bottles in different formats and materials, cardboard or edible cups, reusable glasses and wine glasses, cocktail or dinner napkins in one or multiple colours, burger picks, coasters and covers, cutlery sets, and more. Everything you see on our website can be personalised.
\nEach material and product offers unique benefits, from durability to sustainability, so you can adapt to your needs. You decide which product suits each brand or occasion best.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What is \u201cmarking\u201d ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\nMarking is the way a product is customised.
\nFor each product, it may vary \u2014 even the same product in a different size or capacity can have a different marking area or method.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What is a Pantone?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n A Pantone is a standardized color defined by the Pantone Matching System (PMS), one of the most widely used color identification and communication systems in the world. Each Pantone color has a unique number that precisely identifies it, allowing designers, printers, and manufacturers to reproduce exactly the same shade without variations.<\/p>\n <\/p>\n In the world of custom products, using a Pantone color ensures that a logo, background, or design appears the same across all materials, regardless of the printing process, supplier, or country of production.<\/p>\n <\/p>\n Unlike four-color process printing (CMYK), where colors are created by combining four basic inks, Pantone colors are spot and solid colors designed to maintain maximum color accuracy.<\/p>\n [\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What does CMYK mean ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\nCMYK (also called four-colour process) is a printing system based on the CMYK colour palette (C for Cyan, M for Magenta, Y for Yellow, and K for Black). When combined, they can reproduce almost any colour \u2014 just like in a photo.
\nAll Pantone or spot colours have a CMYK equivalent, which may not be exact but gets pretty close.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What personalisation techniques are available ? How can I customise the product ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\nPaper or plastic label. These are printed in digital CMYK (basically like a high-end photocopier), not in Pantone \u2014 so be careful with some colours like orange.
\nWe also do direct printing on the product, and if it’s a one-colour print, you can almost always choose a Pantone colour.
\nWe offer full-colour printing directly on the product (also in CMYK).
\nSleeve or full-body wrap \u2014 this is a plastic film that\u2019s heat-shrunk to cover the bottle completely.
\nWe can also do laser marking and our new TATTOO 3D (DTF for the pros), which allows full-colour marking with a great finish.
\nEach product has its own available techniques.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What does CMYK mean ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\nCMYK (also called four-colour process) is a printing system based on the CMYK colour palette (C for Cyan, M for Magenta, Y for Yellow, and K for Black). When combined, they can reproduce almost any colour \u2014 just like in a photo.
\nAll Pantone or spot colours have a CMYK equivalent, which may not be exact but gets pretty close.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Which areas of the products can be customised ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\n| Each product has a maximum print area, which you can find in the template available in the \u201cDocuments\u201d section of each item on the website.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n [\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What file formats do you accept for the design ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\n| We work with vector files (.ai, .eps, .pdf), preferably in CMYK. We also accept high-resolution images. If your file is too large, you can send it via WeTransfer and we\u2019ll download it for verification.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n [\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do you offer graphic design services ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\n| Yes, if you need help with simple logo placement or adaptation. If you need a complete design, just send us your brief and we\u2019ll help you for an extra charge of \u20ac30.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n [\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What recycling symbols should appear on customized bottles ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\n| According to European regulations, certain symbols such as the recycling triangle or the SUP logo must be visible.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n [\/vc_column_text][\/vc_tta_section][vc_tta_section title=”When is it mandatory to include the SUP logo ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\n| The SUP logo, or SINGLE USE PLASTIC, indicates products that contain single-use plastic. More specifically on the standard cardboard cups TBC601 and now also on TBC600.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n [\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What type of ink is used for customization ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\n| We use water-based inks, UV inks, or eco-friendly inks depending on the product and printing method.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n [\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I put a different name on each bottle ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\n| Yes!!! Just send us the label design and an Excel file with the different names, and we\u2019ll create a unique label for each person. You can do this with: all products using paper labels, laser, or 3D Tattoo.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n [\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What is Tattoo 3D ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\n| You know the temporary tattoos kids put on their hands? Same thing but with a bit of texture. That\u2019s why Tattoo 3D works great with big letters or bold backgrounds, but not with small text.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n [\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do you offer personalized packaging too ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\n| If you\u2019re looking for special boxes, yes, we can do it. But keep in mind the product itself can convey a lot \u2014 use your imagination for the design.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n [\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can you produce a custom design for an event ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\n| Yes, tell us your idea and we\u2019ll help you develop a tailor-made personalized product.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n [\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do you offer artwork proofing before printing ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\n| Yes, we review all designs before printing to ensure optimal quality.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n [\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What if there are errors in the final design ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\n| Before printing, we send a digital proof for the customer to review and approve. We don\u2019t print without confirmation.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n [\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I order several different designs in the same order ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\n| Several designs usually mean several orders, but if the customization is with a paper label, we can adjust the price.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n [\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do you personalize products for specific events ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\n| Yes, we offer customization for a variety of products for all types of events like conferences, weddings, sports events, brand promotions… We can help you choose the best design and product for your event, whether it’s bottles, cups, napkins, cartons, or cans.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n [\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I create the design for product customization ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\nWe\u2019ll provide a template or print dimensions, which you can also find under the Documents section of each product on the website. For most products, just upload your design respecting the print area. Upload your design with the order (indicate number of colors and layout), and we\u2019ll send you the relevant info and proceed with your order.
\nOr upload your logo and we\u2019ll place it on the template and send you a mockup for validation. If you need a complete design, we can help for an extra charge of \u20ac30, which you can add to your shopping cart.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][us_separator size=”small”][\/vc_column_inner][\/vc_row_inner][vc_row_inner columns=”1″][vc_column_inner width=”1\/1″][us_text text=”Design” link=”%7B%22url%22%3A%22%22%7D” tag=”h3″ icon=”fal|palette” css=”%7B%22default%22%3A%7B%22background-image%22%3A%22%7B%7Bsite_icon%7D%7D%22%7D%7D” el_id=”entregas”][vc_tta_accordion scrolling=”0″ faq_markup=”1″ c_icon=”plus” c_position=”left”][vc_tta_section title=”Why do some water labels contain so much information and others so little ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\n| As a food product, it\u2019s important to provide as much information as possible to the consumer. According to European bottled water legislation, if the water is Natural Mineral Water, all components (minerals, dry residue, etc.) must be listed. However, for filtered or purified water, this isn\u2019t required. Also, keep in mind that in Natural Mineral Water formats, the name of the spring must be 1.5 times larger than the brand name used for customisation.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n [\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What\u2019s the maximum size I can use for my logo ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\n| The logo size depends on the product and what\u2019s technically possible \u2014 except in the case of Natural Mineral Water bottles, where the spring\u2019s name must be 1.5 times larger than your brand. For example, if the largest letter of the spring\u2019s name measures 2 cm, yours can be a maximum of 1.3 cm. We\u2019ve created templates, available for download on each product page, to help you with the design.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n [\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][us_separator size=”small”][\/vc_column_inner][\/vc_row_inner][vc_row_inner columns=”1″][vc_column_inner width=”1\/1″][us_text text=”Samples” link=”%7B%22url%22%3A%22%22%7D” tag=”h3″ icon=”fal|box-open” el_id=”producto”][vc_tta_accordion scrolling=”0″ faq_markup=”1″ c_icon=”plus” c_position=”left”][vc_tta_section title=”Can I receive a sample before placing an order ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\n| We work with virtual samples, which is the fastest and most efficient option. If you need a physical sample, it can be arranged but it\u2019s not recommended. Once you tell us the product and the type of customization, we\u2019ll confirm the cost \u2014 usually between \u20ac50 and \u20ac100 for most products (not all).<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n [\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Are samples free of charge ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\nYes, we can send free samples of products we\u2019ve previously produced for other clients.
\nThese samples allow you to see the material quality, type of printing, and general finish, helping you make an informed decision before placing your order.
\nHowever, if you want to receive a personalized sample with your own design before confirming the order, it would be considered a pre-production sample, and in that case, there is a cost.
\nThe cost of a pre-production sample depends on the product and type of customization requested.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can you send me samples ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\n| Of course, just tell us what you need and we\u2019ll send the samples. We usually ship them on Mondays and Thursdays each week.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n [\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][us_separator size=”small”][\/vc_column_inner][\/vc_row_inner][vc_row_inner columns=”1″][vc_column_inner width=”1\/1″][us_text text=”Prices and Orders” link=”%7B%22url%22%3A%22%22%7D” tag=”h3″ icon=”fal|money-check-edit-alt” el_id=”producto”][vc_tta_accordion scrolling=”0″ faq_markup=”1″ c_icon=”plus” c_position=”left”][vc_tta_section title=”What is the minimum order quantity ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\n| It varies by product, but most have a minimum of 24 units (like bottles) or 100 units (like cups and napkins). On our website, the minimum quantity is shown by default for each product.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n [\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I choose a different quantity than the minimum? Why does it say 504 units if I want 500 ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\n| Products are packed in boxes, and to ensure safe delivery, they can\u2019t be divided. So if you want 500, it will round up to 504. If you want 200, it will round up to 216 \u2014 assuming the boxes contain 24 units. Each product has its own box quantity.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n [\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I place an order on your website ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\n| Select the product, customize if you want, add it to the cart, and complete the order by following the instructions.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n [\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I cancel or modify an order once it\u2019s approved ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\n| It depends on the timing. If the artwork has already been approved and the order is in production, it may be possible to cancel with additional costs. If it\u2019s already produced, cancellations aren\u2019t possible as it\u2019s a customized product.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n [\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do you offer special prices for large quantities ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\n| Yes, we offer special pricing for bulk or recurring orders. You might want to place an annual order with partial deliveries.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n [\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do you calculate customization prices ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\nTwo factors influence the price of a customized order :
\n1 \u2013 The number of printed units (for labels, the more you order, the better the price).
\n2 \u2013 The number of deliveries. It’s not the same to receive boxes as to receive pallets.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How can I optimize the unit cost in my orders ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]The larger the quantity ordered, the lower the unit price.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”When will I receive the invoice ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\n| If you place the order fully online, the invoice will be sent once the order is prepared and the delivery note has been issued. If we manage the order manually, we will issue a 25% invoice upon confirmation to start production. Once the order is ready for shipment, we will issue the remaining 75% invoice.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n [\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][us_separator size=”small”][\/vc_column_inner][\/vc_row_inner][vc_row_inner columns=”1″][vc_column_inner width=”1\/1″][us_text text=”Production and Delivery Times” link=”%7B%22url%22%3A%22%22%7D” tag=”h3″ icon=”fal|calendar-check” el_id=”producto”][vc_tta_accordion scrolling=”0″ faq_markup=”1″ c_icon=”plus” c_position=”left”][vc_tta_section title=”What is the standard production time ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\n| Most orders are ready and delivered within 2 to 3 weeks after artwork approval, although this may vary depending on the product. Tell us when you need it by, and we\u2019ll let you know if we can make it. We also offer express options. See additional information.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n Ver informaci\u00f3n adicional[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do you offer urgent production services ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\n| Yes, for many products we can offer express service. We can do express label printing, express production, or express shipping. Check with us for availability and pricing.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n [\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What happens if I don\u2019t approve the design or artwork on time ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\n| The delivery time starts counting from the moment the final artwork is approved. Any delay in approval may affect the lead time or result in extra charges for production or delivery.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n [\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What happens if I want to add products to an order already in production ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\n| It depends on how far along the production is. Tell us what you need and we\u2019ll try to make it happen.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n [\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What if my client urgently needs a change in the design ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\n| If the order hasn\u2019t been produced yet, we\u2019ll try to make the urgent change. If it\u2019s already in production, extra charges may apply.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n [\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What happens if a product runs out of stock ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\n| We\u2019ll inform you immediately and offer a similar alternative or adjust the delivery time if you prefer to wait.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n [\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][us_separator size=”small”][\/vc_column_inner][\/vc_row_inner][vc_row_inner columns=”1″][vc_column_inner width=”1\/1″][us_text text=”Shipping and Logistics” link=”%7B%22url%22%3A%22%22%7D” tag=”h3″ icon=”fal|shipping-fast” el_id=”producto”][vc_tta_accordion scrolling=”0″ faq_markup=”1″ c_icon=”plus” c_position=”left”][vc_tta_section title=”How are the products packed ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\n| Depending on the product, they are packed in full boxes (to avoid damage) or in packs. If there are multiple boxes, the best way to ship them is on pallets to ensure they arrive in good condition \u2014 especially water, which is heavy. Pallets are not delivered upstairs; they are left at street level.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n [\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do you deliver throughout Europe ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\n| Yes, we deliver across all of Europe.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n [\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I use my own carriers ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\n| Yes, if you prefer to have your trusted carrier pick up the order, we can coordinate it without any problem.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n [\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What happens if the shipment is delayed ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\n| We work with realistic deadlines, but if there are any logistics issues, we\u2019ll inform the client and find quick solutions.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n [\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What if the order arrives damaged ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\n| If you notice damage upon delivery, it\u2019s very important to report it on the carrier\u2019s delivery note so we can manage the issue in the best possible way.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n [\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What are the conditions for international orders outside the EU ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\n| We handle shipments outside the EU, but duties and taxes may apply depending on the destination. There is a \u20ac90 fee for outbound customs clearance. Import customs are the client\u2019s responsibility.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n [\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How will I know when my order has shipped ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\n| Once your order is ready, we\u2019ll send you a notification. Pay attention to it \u2014 it includes the shipping address and estimated delivery date. It\u2019s important to check everything is correct.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n [\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I request special pricing for multiple deliveries or dropshipping ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\n| Yes, of course. We can manage partial deliveries, scheduled deliveries, or deliveries to different locations. For example, you can place a yearly order with multiple deliveries.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n [\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can you deliver to a trade show ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\n| Yes, but depending on the trade show, extra charges may apply. For deliveries to Fira de Barcelona, there is a \u20ac15 extra charge. In Madrid, if you need a very strict day and time, there may be an additional charge. In France and Germany, the cost is set by the fair and is usually around \u20ac180 per delivery.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n [\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do you calculate shipping costs ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\n| Shipping costs are included in the price we provide, but just so you know, they\u2019re calculated based on total weight, volume, and destination.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n [\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][us_separator size=”small”][\/vc_column_inner][\/vc_row_inner][vc_row_inner columns=”1″][vc_column_inner width=”1\/1″][us_text text=”Payments and Website Security” link=”%7B%22url%22%3A%22%22%7D” tag=”h3″ icon=”fal|credit-card” el_id=”diseno”][vc_tta_accordion scrolling=”0″ faq_markup=”1″ c_icon=”plus” c_position=”left”][vc_tta_section title=”Is it safe to buy from your website if I don't know you ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\nWe understand that trusting a new supplier is an important decision \u2014 even more so when you\u2019ve found us online.
\nWhat we can tell you is that we\u2019re a company with 22 years of experience (and we\u2019re definitely aiming to reach 25 \u2014 if only for the party!). While the start of the process may be automated, rest assured that Anna, Carla or Marusi are behind it all, and you\u2019ll definitely hear from one of them.
\nYou\u2019ll receive personalised support throughout the entire process (feel free to call us at +34 937 915 188), digital proofs before production, and all payments are protected through secure platforms.
\nIf you need, you can also ask us for references from past clients across Europe or request product samples.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What payment methods do you accept ?” tab_link=”%7B%22url%22%3A%22%22%7D”][vc_column_text]<\/p>\n \n\n\n| When placing an online order, you can confirm payment immediately via PayPal, credit card or bank transfer. You can also wait for us to validate the order and approve the design by selecting the Bank Transfer option at checkout. In that case, we\u2019ll send you a link to pay 25% upfront and the remaining amount once your order is ready to ship.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |